Privacy Policy

Welcome to ASR Loyalty ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our mobile application and related services (the "App").

By using the App, you agree to the collection and use of information in accordance with this policy.

a) Information You Provide

• Account Information: First name, last name, email address, phone number, and password when you register.
• Profile Information: Any updates you make to your profile, including profile picture.
• Transaction Information: Payment details and transaction history when you use our payment and loyalty features.

b) Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: How you interact with the App, including pages visited, features used, and time spent.
• Push Notification Token: To send you transaction alerts and reward notifications.

c) Camera Access

We request access to your device camera solely to scan QR codes for payments. We do not store or share any images or video captured by your camera.

• Create and manage your account
• Process payments and loyalty reward transactions
• Send you notifications about your account, transactions, and rewards
• Respond to your support requests
• Improve and personalise the App experience
• Comply with legal obligations and prevent fraud

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate the App (e.g. payment processors, cloud hosting providers), who are bound by confidentiality obligations.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and personal data by contacting us at the email below.

We implement industry-standard security measures including encryption in transit (HTTPS/TLS) and secure token-based authentication to protect your information. However, no method of transmission over the internet is 100% secure.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at the email address below.

Our App is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

The App may use third-party services including:

• Google Sign-In — subject to Google's Privacy Policy
• Expo Notifications — for push notification delivery
• Payment Gateways — for processing transactions

We encourage you to review the privacy policies of any third-party services we use.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this policy. Continued use of the App after changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please contact us at: